Privacy Policy

Privacy of Personal Information

Privacy of personal information is an important principle to Palm View Tours and Travel Inc. We are committed to collecting, using, and disclosing personal information responsibly and only to the extent necessary for the travel services we provide. We are also committed to retaining personal information only for as long as required to fulfill those services and comply with legal obligations.

This document describes our privacy policies.

What Is Personal Information?

Personal information is information about an identifiable individual. This includes information related to personal characteristics such as name, gender, age, home address, telephone number, email address, travel documentation details, and family status.

Personal information does not include business contact information (such as a business address or business telephone number), which is not protected by privacy legislation.

Who Are We?

Palm View Tours and Travel Inc. is a licensed travel agency based in the State of Florida, USA, specializing in vacation packages, air travel, hotel accommodations, cruises, family travel, and international tourism services.

Palm View Tours and Travel Inc. is a member of Travelbest Group, a well-established travel organization with operations in Canada and international markets.

We collect personal information primarily to:

• Evaluate travel options and provide the best possible vacation solutions
• Process bookings, reservations, and payments
• Maintain accurate client records
• Communicate with clients regarding their travel arrangements

Access to personal information is restricted as effectively as reasonably possible, taking into account current technology and the sensitivity of the information held.

A secondary purpose for collecting personal information is to maintain contact details so we may communicate with clients when necessary.

Concerning Members of the General Public

For members of the general public, personal information may be collected for purposes such as:

• Providing notice of promotions, special offers, or travel-related events
• Responding to inquiries or quote requests

We make reasonable efforts to obtain consent before collecting such information. Upon request, personal information will be promptly removed from our mailing or contact lists.

Sensitive personal information is collected only when necessary to arrange travel services.

Website and Cookies

On our website, with the exception of cookies, we collect only the personal information voluntarily provided by users and use it solely for the purpose for which it was provided (for example, responding to inquiries or arranging travel services).

Cookies are used only to facilitate website navigation and improve user experience. They are not used to monitor individuals or track personal behavior.

Related and Secondary Purposes

Like most organizations, we may also collect, use, and disclose personal information for purposes related to or secondary to our primary purposes, including:

• Processing payments and invoicing
• Collecting outstanding balances
• Advising clients of sales, promotions, or special offers
• Complying with legal, regulatory, or governmental requirements

We recognize that certain government agencies may have lawful authority to review our records as part of their mandates.

Protecting Personal Information

We understand the importance of protecting personal information and have implemented reasonable safeguards, including:

• Secured and restricted storage of paper records
• Secured electronic systems and devices
• Controlled transmission of information using reputable service providers
• Staff training to ensure personal information is handled only as required to perform assigned duties and in accordance with this privacy policy

Access to Your Personal Information

With limited exceptions, you have the right to access the personal information we hold about you. Requests for access may require confirmation of identity.

We may charge a nominal fee for access requests or decline repetitive or excessive requests. If access cannot be provided, we will explain the reason within a reasonable timeframe.

If you believe that any personal information we hold about you is inaccurate or incomplete, you may request that it be corrected.

Questions or Complaints

If you have questions, concerns, or complaints regarding our privacy practices, you may contact our Privacy Officer:

Palm View Tours and Travel Inc.
3331 SW 25th CT
Cape Coral, Florida 33914
United States

Phone: 1 (866) 999-0299
Email: info@palmviewtours.com

All complaints will be acknowledged and investigated promptly, and a written response will be provided.

Legal Compliance

This policy reflects principles found in applicable privacy legislation, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and generally accepted international privacy standards.

By using our website or services, you agree to this Privacy Policy and our Terms and Conditions.